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Last updated September 22, 2025

We respect the privacy rights of users and recognize the importance of protecting information collected about you. This Privacy Policy ("Policy") explains how Twixte and affiliated companies (collectively “Twixte”, “we“, “our” or “us“) collects, uses, and shares personal information about you and how you can exercise your privacy rights.

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This Policy applies to the processing of personal information collected by Twixte in the usual course of business, including:

when you visit, interact with or use any of our websites (including twixte.com ) (“Websites”); visit or interact with our social media pages or public forums; submit contact forms; receive online advertisements, marketing, or sales communications from Twixte, including emails, phone calls and texts (we collectively refer to these activities as our "Marketing Activities").
when you purchase or use certain Twixte products or services as an authorized end user, (collectively, “Twixte Services”).

"You" may, depending on the context, be a visitor to our Websites or social media pages; a recipient of our communications or online advertisements; or a Twixte User.

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We may provide additional "just-in-time" disclosures or additional information about our data processing practices. These notices may supplement this Policy or clarify Twixte's privacy practices in the circumstances described or may provide you with additional choices about how Twixte processes your personal information.

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This Policy does not apply to websites, products, or services that display or link to different privacy statements or that are operated by companies other than Twixte, or to business activities or practices of third parties.

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When you engage with our Marketing Activities or use the Twixte Services, you acknowledge that you have read this Policy and understand its content. Your use of the Twixte Services and any dispute over privacy is subject to this Policy, any applicable service terms (including any applicable limitations on damages and the resolution of disputes).

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Please read this Policy in full to ensure you are fully informed.

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1. The Personal Information We Collect

The personal information we collect depends on the context of your interactions with Twixte and the choices you make (including your privacy and browser settings), the Twixte Services you use, your location and applicable law, but can include the following:

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Marketing Activities

Information You Provide To Us. We collect information you provide directly to us including when you visit our Websites. For example, when expressing an interest in obtaining information about Twixte or our services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. The personal information we collect may include:

Business Contact and Professional Information: such as your name, job title, organization, phone number, email address, postal address.
Marketing Information: such as your contact preferences, newsletter subscription information, events registration information, and interests.
Transactional and Payment Information: including your credit card numbers and associated identifiers, billing address.
Nature and Content of Your Communications: when you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

Information We Collect Automatically. When you visit our Websites or engage with our Marketing Activities, like most websites and companies, we use cookies and similar technologies to automatically collect certain technical information from your browser or device. To the extent that this automatically-collected data includes, or is linked to, personal information or personal data, we will treat such data in accordance with this Policy. For further information on cookies and similar technologies please review our Cookie Policy.

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We may automatically collect personal information about you, including:

Usage Information: such as information about how you interact with our emails, Websites and other online forums (such as the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage).
Device Information: such as your device model, IP address, version of operating system, browser, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, request information (speed, frequency, the site from which you linked to us), the name of the website you choose to visit immediately after ours, or information about other websites you have recently visited.
Information We Collect through Social Media Features: our Websites may use social media features, such as the Facebook “like” button, the “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our Websites. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our Websites, the latter may receive information showing that you have visited our Websites. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our Websites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features. You should review and consider adjusting your privacy settings on third-party websites and services before engaging. We are not responsible for the data protection and use practices of these third-party platforms. Please see their privacy policies to learn how they use your information.

Information We Collect from Other Sources. In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, marketing partners, financial service providers, affiliate programs, data providers, Social Media Features as noted above, as well as from other third parties.

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This information may include mailing addresses, job titles, email addresses, phone numbers, financial information (such as payment, transaction and fraud detection information), intent information (or user behavior information), market segment, IP addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising, event promotion and optimizing our Twixte Services and Marketing Activities. We may combine this personal information with other information we collect about you through our Twixte Services and Marketing Activities.

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Twixte Services

Information You Provide to Us. If you are a Twixte User, you may provide certain personal information to us through the Twixte Services – for example, when you create an account with Twixte, when you consult with customer support or send us an email or communicate with us in any way (for example, to make a support request).

The personal information we collect may include:

Business Contact and Professional Information: such as your name, job title, organization, phone number, email address, postal address.
Account Log-in Credentials: such as your email or username and password when you sign-up for an account with us and the unique Twixte User assigned to you in our systems.
Troubleshooting and Support Information: which is data you provide or we otherwise access in connection with support queries we receive from you. This may include, for example, contact or authentication data, the content of your chats and other communications with Twixte, and the product or service you are using related to your help inquiry.
Marketing Information: such as your contact preferences, newsletter subscription information, events registration information, and interests.
Transactional and Payment Information: including Twixte Services purchased or subscribed to, your credit card numbers and associated identifiers, billing address.
Nature and Content of Your Communications: when you post or share user-generated content, or when you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send. Please see more information in our Terms of Use, including our acceptable use and intellectual property rights terms.

Information We Collect Automatically. When you use or interact with the Twixte Services, we automatically collect or receive certain information through the Twixte Services (for example in log files) and through other technologies (such as cookies) about your device and usage of the Twixte Services.

To the extent that this automatically-collected data includes, or is linked to, personal information or personal data, we will treat such data in accordance with this Policy. For further information on our use of cookies and similar technologies please review our Cookie Policy.

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We may automatically collect personal information about you, including:

Usage and Log Information: we monitor user activity in connection with the Twixte Services and may collect information about the features you use, the content you upload, download, share, or access while using the Twixte Services, and any actions taken in connection with the access and use of your content in the Twixte Service.
Device Information: such as your device model, IP address, hardware settings, browser type, browser language, the date and time of your visit, and the referral URL.
Location Information: such as information about your device's location, which can be either precise or imprecise. How much of this information we collect depends on the type and settings of the device you use to access the Twixte Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device.
Inferences: we infer new information about you and the business customer from information we collect, including using automated means to generate information about your likely preferences, your service and product needs or other characteristics. For example, we may infer your city, state, and country location based on your IP address.

‍2. How We Use Your Personal Information

We use and process the personal information identified above for the purposes and on the legal bases identified below.

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Marketing Activities

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Sending Marketing Communications: we will process your personal information to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about Twixte when this is in accordance with your marketing preferences, including information about our Twixte Services, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent.
Displaying Personalized Advertisements and Content: we process your personal information to conduct marketing research, advertise to you, provide personalized information about us on and off our Websites and to provide other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interest in supporting our Marketing Activities or, where necessary, to the extent you have provided your prior consent.
Complying with Legal Obligations: we process your personal information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal information to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our Websites, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes or to respond to lawful requests. Where we need to collect and process personal information by law, or under a contract we have entered into with you, and you fail to provide the required personal information when requested, we may not be able to perform our contract with you.

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Twixte Services

Providing, Operating and Maintaining the Twixte Services: we process your personal information to perform our contract with you for use of the Twixte Services in order to provide you with the necessary functionality required during your use of the Twixte Services; to fulfil our obligations under applicable Terms of Service; or where we have not entered into a contract with you, we base the processing of your personal information on our legitimate interest to operate and administer the Twixte Services. Examples include, processing your personal information for the creation or administration of your Twixte account.;
Communicating With You About the Twixte Services: we may send you technical notices, purchase confirmations and invoices, support and administrative messages, and other administrative or technical email, messages and other types of notifications (such as distribution and product updates and product patches and fixes) in reliance on our legitimate interests in administering the Twixte Services and providing certain features. These communications are considered part of the Twixte Services and in most cases you cannot opt-out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
Providing Customer Support: we work hard to provide the best experience possible, including supporting you when you need it. If you fill out a “Contact Us” web form or request Twixte User support, or if you contact us by other means including via a phone call, we process your personal information to perform our contract with you and/or (if we have not entered into a contract with you) to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you.
Maintaining the Security and Safety of the Twixte Services: we process your personal information by tracking use of the Twixte Services, creating aggregated, non-personal data, verifying accounts and activity, investigating suspicious activity and enforcing our terms and policies, to the extent this is necessary for our legitimate interest in promoting the safety and security of the Twixte Services, systems and applications and in protecting our rights and the rights of others.
Developing and Improving the Twixte Services: we are always working to improve your experience and provide you with new and helpful features. We process your personal information to analyze trends and to track your usage of and interactions with the Twixte Services to the extent it is necessary for our legitimate interest in developing and improving our Twixte Services and providing you with more relevant content and service offerings, or where we seek your valid consent.
Reviewing Compliance With Applicable Terms: we process your personal information to review compliance with our contract with you or your organization (where applicable) to the extent that it is in our legitimate interest to ensure adherence to the relevant terms.
Complying With Legal Obligations: we process your personal information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal information to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our Twixte Services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes or to respond to lawful requests. Where we need to collect and process personal information by law, or under a contract we have entered into with you, and you fail to provide the required personal information when requested, we may not be able to perform our contract with you.
Sending Marketing Communications: we will also process your personal information to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about Twixte when this is in accordance with your marketing preferences, including information about our Twixte Services, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent.

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If you have questions about the legal basis for processing or want to find out more, please contact us using the details at the end of this Policy in the Section "Contacting Us" below https://twixte.com/help.

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3. Sharing and Disclosure of Your Personal Information

We do not sell or share personal information about you with third parties except as described below. We may share personal information about you:

Among our Affiliates: we may share your personal information with our affiliates, which include companies owned by or under common ownership of Twixte, all of which will be required to use your personal information as described in this Policy.
To Vendors, Consultants, and other Service Providers: in order to provide the Twixte Services and undertake our Marketing Activities, we may share your information with third-party vendors, consultants, and other service providers who are working on our behalf and require access to your information to carry out that work, such as cloud hosting providers to provide data storage and processing services, communication providers to process new queries and to manage our emails, payment providers to process billing or as it relates to a product feature, and analytics companies to perform analysis on the Twixte Services and Marketing Activities. These service providers are authorized to use your personal information only as necessary to provide services to Twixte.
To Partners and Advertising Partners: we may share your personal information with our partners for their own marketing purposes and we may partner with third parties and share your personal information with them, including advertising networks, exchanges and social media platforms (like Facebook), to display advertising on and off our Websites or to manage and service advertising on other sites. Please see more information in our Cookie Policy, including information about how you can turn off tracking technologies.
In Compliance With Laws: we may disclose your information to a third party: (a) if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; (b) to enforce our agreements and policies; (c) to protect the security or integrity of the Twixte Services; (d) to protect Twixte, our customers, or the public from harm or illegal activities; (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (f) as otherwise directed by you.
For our Vital Interest and Legal Rights: we may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we may be involved.
For Business Transfers: we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You may be notified thereafter via email of any such change in ownership or control of your personal information.
With Your Consent: with your consent or upon your direction, we may disclose your personal information with any other third party or for other purposes.

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We may also share aggregated or de-identified usage data with third parties to help us perform analysis and make improvements. Additionally, we may share anonymous usage data on an aggregate basis in the normal course of operating our business; for example, we may share information publicly to show trends in the use of the Twixte Services.

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Any personal information or other information you choose to submit in communities, forums, blogs, or chat rooms may be read, collected, and used by others who visit these forums, depending on your account settings.

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For further information on the recipients of your personal information, please contact us (see the " Contacting Us" section below).

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4. Security of your Personal Information

Twixte takes reasonable precautions, including organizational, technical, and physical measures, to help safeguard your personal information against accidental or unlawful destruction, loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

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To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been compromised in any way. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password to us. If you have any questions about the security of our Websites, please contact us (see "Contacting Us" below).

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5. How Long we Store your Personal Information

We retain your personal information where we have an ongoing legitimate business need to do so and for a period of time consistent with the original purpose as described in this Policy.

We determine the appropriate retention period for personal information on the basis of the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). For example, we retain personal data as needed to maintain appropriate business and financial records, protect our legal interests, resolve disputes, or comply with legal or regulatory requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize your personal information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information using appropriate security measures and take appropriate steps designed to isolate it from any further processing until deletion is possible.

If you request account deletion, we will delete your information as set forth in the “Your Privacy Rights and Choices” section below.

6. Your Privacy Rights and Choices

Twixte provides ways for you to access and delete your personal information as well as exercise other rights that give you certain control over your personal information.

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All users

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Account Information. You may update, correct, or delete information about you at any time by logging into your product account and modifying your information, or by emailing us at privacy@twixte.com. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Policy. If you wish to deactivate your product account, you can do so yourself in your user account settings.

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Upon request, Twixte will provide you with information about whether we hold or process your personal information that we are aware of. To request this information, contact us at privacy@twixte.com.

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Promotional and Newsletter Communications (Email Subscriptions). You may opt out of receiving promotional and newsletter emails from Twixte at any time by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing privacy@twixte.com with your specific request. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Twixte Services or those about your account or our ongoing business relations.

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Cookies. You can modify your cookie preferences in our [Cookie Preference Center / Cookie Settings] or on your browser, but if you delete or choose not to accept some of the cookies, you may lose certain functionality and features.

European residents and visitors

The Twixte Services and our Marketing Activities are not directed to residents of Europe. However, if you are a resident of or visitor from Europe, where we are acting as a data controller, you may have the following rights with regard to the personal information we control about you:

You can access, correct, update and delete your personal information by emailing us at privacy@twixte.com.
You can object to processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. To exercise these rights, please send an email to privacy@twixte.com.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time for future processing. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information but we encourage you to first contact us with any questions or concerns. The contact details of the data protection authorities in the EEA and UK are available here, and in Switzerland here.
Twixte does not engage in any automated decision making with your personal information.

To make a request under the GDPR or to exercise any other data rights under European law, contact us via email at privacy@twixte.com. Please include your full name along with why you are writing so that we can process your request in a timely manner.

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7. Links to Third-Party Websites

Our Websites and Twixte Services may contain links to third-party websites or resources, including websites and services not operated by Twixte. The privacy practices of these websites and services will be governed by their own policies. We make no representation or warranty as to the privacy policies of any third parties, including the providers of third party applications. If you are submitting information to any such third party through our Websites and Twixte Services, you should review and understand that party’s applicable policies, including their privacy policy, before providing your information to the third party. Please contact those third parties directly if you have any questions or concerns about their privacy policies and practices.

8. Children's Personal Information

The Twixte Services and our Marketing Activities are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@twixte.com. Please note, if you are under the age of 16, you may not use our website, products, or services.

9. Changes to this Policy

Each time you use our Websites or our Twixte Services or engage with our Marketing Activities, the current version of this Policy will apply. We may change this Privacy Policy from time to time as our Twixte Services and Marketing Activities change and privacy or data protection law evolves. If we make any changes, we will revise the "Last Updated" date at the beginning of this Policy and, in some cases if we make material changes, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review our Policy whenever you access the Websites or Twixte Services to stay informed about our practices.

10. Contacting Us

Any questions or concerns about this Policy, including if you need to access this Policy in an alternative format, or if you wish to lodge a complaint about our privacy practices, should be addressed to privacy@twixte.com or to:

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Twixte
1881 Trestle Glen Rd
Oakland, CA 94610

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